If you cant sign in to Microsoft 365, your password might be incorrect. Enter the sign-in address and password you use to sign in to Skype for Business, and click Sign in. In the top right corner of the screen, click Sign in. Note that it could take some time for them to respond, but it should take care of your problem.ĭid it work for you? Let us know in the comments below. Try using your sign-in address and password to sign in to Microsoft 365: In a browser, go to. Then you’ll notice at the bottom of the page that new button “Continue support request” will appear, click it and it will take you to the next step. If you have to undo the merge, head over to the Skype support page, with the link mentioned above, click Accounts & Passwords, from the right side, select Creating and account. Of course, you will avoid going though a tedious process, if you make sure in advanced which email address you want to use to link the account. “ If you want to unlink your Skype and Windows Live ID, you can contact Skype CS directly “Īs you see, it is possible to undo the merge between a Microsoft and a Skype account, but it is a bit unconventional. To my surprise short after the above response, Skype Support suggested that if you want to unlink the Skype account from the Windows Live ID, you could do it, but you have to contact the company’s support directly. “ there is not an option to remove the integration between the Microsoft account and Skype account. I asked Skype about this concerns and in response the company said: ![]() Then you will realize that you cannot remove the link between the two accounts. What people may not know is that linking the two accounts is permanent and they cannot undo this process.Ĭhances are thin, but it could happen that during the linking process you mistakenly used an email address (Microsoft account) that you didn’t want to use to begin with or you’ll simply change your mind later. With Microsoft retiring Windows Live Messenger in favor of Skype, starting version 6.0 of the messaging service for Windows and Mac OS X, the company is already prompting users to merge their Skype accounts with Microsoft accounts.
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